Shipping Policy
Order Processing
All orders are processed within 1–2 business days of purchase. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a confirmation email with your order details once your purchase is complete, and a second email with tracking information once your order has been dispatched.
Shipping Times
| Destination | Estimated Delivery |
|---|---|
| International | 7–12 business days |
Please note that delivery timeframes are estimates and may vary due to customs clearance, local postal delays, or peak periods such as holidays.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your delivery through the carrier's website or our order tracking page. Please allow up to 24–48 hours for tracking information to update after your dispatch notification.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price. We recommend checking with your local customs authority for more information before placing your order.
Lost or Delayed Packages
If your order has not arrived within the estimated timeframe, please first check your tracking information. If there is no update after 15 business days from your dispatch date, contact us at sunorashops@gmail.com and we will investigate and resolve the issue promptly.
Incorrect Address
Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at sunorashops@gmail.com — we will do our best to make changes before dispatch, but we cannot guarantee amendments once an order has shipped.
Contact Us
If you have any questions about your order or our shipping policy, please reach out to our customer support team:
- Email: sunorashops@gmail.com
- Response time: Within 24–48 hours
We appreciate your patience and are committed to getting your order to you as quickly as possible.